Help
Frequently asked questions
Payment and delivery
How do I pay?
How long until I receive my reading?
8 hours from sending your question.
How much is a reading?
Contact us per hexagram. For a personalized phone number reading, please contact Học Viện.
How do I give feedback on a reading?
Message Học Viện on Messenger or email [email protected], mentioning the hexagram and what you would like to discuss.
Can I get the reading in English?
Yes. Send your question in English and your reading will be in English.
Casting a hexagram
Is casting on this site free?
Yes. Six Lines, Plum Blossom and banknote serial charts, the quick reading and the profile are all free.
How is the quick reading different from an AI reading?
The quick reading only tells you whether the matter succeeds and whether you are safe. An AI reading adds when things will happen, the factors along the way, health points to watch and advice. Complex hexagrams can only be read in full.
How many questions can one hexagram answer?
One. For another question, cast another hexagram.
How do I send my hexagram for a reading?
Cast it here, then press “see how to get an AI reading” below the chart — the message is filled in for you. Or send a screenshot of your hexagram with your question on Messenger. See the guide.
Which time should I use?
The local clock time where you are when you cast. The calendar is calculated from that time.
Does the banknote method work with any currency?
Yes. Only the digits of the serial number are used — from 6 to 12 of them. An even count splits equally; with an odd count the second half gets one more digit.
Phone numbers
Which phone numbers can I read?
Numbers from any country. Include the country code if you like; 7 to 15 digits.
How is the general reading different from the personalized one?
The general reading shows the number's overall nature and is shared by many numbers. The personalized reading also uses the date you started using the number, so the strength of each point and the timing are specific to you.
I don't remember when I started using my number.
Give an approximate month and year, or ask your mobile carrier.
Your information
Are my questions and phone numbers stored?
No. Our server stores nothing from casting or phone readings. See our Privacy Policy.
How do I delete information I sent?
Message Học Viện with “Personal data request”. See your rights.
About the results
Are the results certain?
They are for reference and guarantee no outcome. See the Disclaimer.
Do health notes replace a medical check-up?
No. They point to areas worth watching. See a doctor if you have symptoms.